Terms & Conditions
Last Updated: August 2026
Welcome to Ivaplay. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. General
Ivaplay reserves the right to update, modify, or change these Terms & Conditions at any time. Any changes will be effective once published on this website.
By using our website or placing an order, you confirm that you have read and agreed to these Terms & Conditions.
2. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, colors, prices, and other information displayed on our website are accurate.
However, slight variations in product color, appearance, packaging, or specifications may occur due to screen settings, lighting, manufacturing updates, or product batches.
3. Pricing & Payment
All prices displayed on our website are in Indian Rupees (₹), unless otherwise stated.
We reserve the right to correct pricing errors or update product prices at any time. The price applicable to your order will be the price displayed at the time the order is placed.
Orders must be paid using the payment methods available on our website.
4. Pre-Orders
Certain products may be available for pre-order before they are ready for regular dispatch.
For pre-order products:
The expected delivery period is up to 30 days from the date of placing the pre-order.
The 30-day period includes product preparation, processing, and dispatch arrangements.
Delivery may take additional time after dispatch depending on the customer's location and the courier service.
The estimated delivery period displayed on the product page should be considered before placing a pre-order.
Pre-order products may not be shipped immediately because they may be manufactured, sourced, or prepared after the order is placed.
Customers placing a pre-order agree to the applicable pre-order delivery timeline before completing their purchase.
If an unforeseen circumstance causes a significant delay, Ivaplay will communicate the delay to the customer as soon as reasonably possible.
5. Order Confirmation
After placing an order, you will receive an order confirmation through the contact details provided during checkout.
An order confirmation does not necessarily mean that the order has been dispatched. Orders are subject to successful payment verification and product availability.
We reserve the right to cancel an order in exceptional circumstances, including pricing errors, inventory issues, payment issues, suspected fraudulent activity, or other circumstances that prevent us from fulfilling the order.
6. Shipping & Delivery
For regular products, the estimated delivery time will be displayed during checkout or on the relevant product/order information.
For pre-order products, delivery may take up to 30 days, as specified in the Pre-Orders section.
Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, transportation delays, or other circumstances beyond our reasonable control.
Customers are responsible for providing an accurate and complete shipping address and contact information.
7. Delivery Delays
While we make reasonable efforts to deliver orders within the stated timeframe, delays may occasionally occur due to circumstances beyond our control.
If an order is significantly delayed, customers may contact our support team for assistance regarding the order status and available resolution.
8. Returns & Exchanges
Returns and exchanges are subject to our Return & Refund Policy.
Products must generally be returned in unused condition and with their original packaging, accessories, and other applicable components.
Certain products may not be eligible for return or exchange where permitted by applicable law and our published return policy.
9. Warranty
Eligible products may carry a manufacturer's or Ivaplay warranty as specified on the relevant product page.
For products with an LED screen, the screen is covered by a 1-year warranty against manufacturing or functional defects under normal use.
The warranty does not cover physical damage, accidental damage, water or liquid damage, misuse, unauthorized modifications, or repairs performed by unauthorized persons.
Please refer to the applicable product warranty terms for complete details.
10. Customer Responsibilities
Customers agree to:
Provide accurate billing and shipping information.
Use products according to the instructions provided.
Not misuse or intentionally damage products.
Provide accurate contact information for delivery and customer support.
Review product specifications and applicable policies before placing an order.
11. Intellectual Property
All content on the Ivaplay website, including logos, product images, graphics, text, designs, videos, and other materials, is owned by or licensed to Ivaplay unless otherwise stated.
You may not reproduce, copy, modify, distribute, or commercially use our website content without prior written permission.
12. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.
Maintenance, technical problems, server issues, or circumstances beyond our control may temporarily affect website availability.
13. Limitation of Liability
Ivaplay will take reasonable steps to provide accurate product information and fulfill confirmed orders.
To the extent permitted by applicable law, Ivaplay will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to limit any consumer rights or protections that cannot legally be excluded.
14. Fraudulent or Unauthorized Transactions
Ivaplay reserves the right to investigate and take appropriate action against orders suspected of fraud, unauthorized payment, misuse of promotional offers, or other unlawful activity.
15. Customer Support
For questions regarding orders, products, delivery, returns, warranty, or other concerns, customers may contact Ivaplay through the contact details provided on our Contact Us page.
16. Governing Law
These Terms & Conditions shall be governed by the laws applicable in India.
Any disputes shall be handled in accordance with applicable Indian laws and the jurisdiction of the appropriate courts or authorities.
17. Acceptance of Terms
By placing an order through the Ivaplay website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including the applicable delivery timeline for pre-order products.